Web Order FAQs

ORDER PROCESSING

Since our items are made to order, please allow 1-2 weeks for processing.

SHIPPING

We ship orders once a week. Shipping typically takes 5-7 business days.

CUSTOM ORDERS

For custom orders and FAQs, please visit the custom page.

EXCHANGES + RETURNS

As all of our items are made to order and unique, we DO NOT offer exchanges, returns, or refunds. Each piece is crafted with care, one-of-a-kind—just like you! Thank you for understanding.

CARE

To keep your items soft and cozy, we recommend washing them on cold.

ADDITIONAL Q’S

Feel free to email us at onethreadllc@gmail.com.