web order FAQS

Order Processing

Since our items are made to order, please allow 1-2 weeks for processing.

Shipping

We ship orders once a week. Shipping typically takes 5-7 business days.

Custom Orders

For custom orders and FAQs, please visit the "Appointments" tab at the top left of the page.

Exchanges or Returns

As all of our items are made to order and unique, we DO NOT offer exchanges, returns, or refunds. Each piece is crafted with care, one-of-a-kind—just like you! Thank you for understanding.

Care

To keep your items soft and cozy, we recommend washing them on cold.

Additional Questions

Feel free to email us at onethreadllc@gmail.com.